Corporate

Temporary Call Center Representative

Location : Paramus NJ US 07652
Job Type : Full Time
Career Level : Entry Level
Education : High School or equivalent
Category : Customer Support/Client Care
Job Description :
At Movado Group, we are committed to building the strongest brands in the industry - and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence that are reflected in every aspect of our business. We offer the watch industry a compelling strategic vision and track record of sustained growth - and we offer our employees unparalleled opportunities for career advancement. We invite you to come share in our success.

We are looking for temporary call center representatives to assist us in our call center during one of our busiest season. The right candidate must be customer service focused, technology savvy, very detailed oriented and enjoy working in a team environment.

RESPONSIBILITIES:
-Answer inbound calls/emails regarding product and research/resolve inquiries
-Process repair instructions according to customer requests
-Keep detailed records of customer interactions and transactions

-Partner with team leads and supervisors to resolve issues in a timely manner and meet our high customer service standards
Job Requirements :
-IOS/Android Software knowledge is a must
-Familiar with IOS/Android App pairing is a must
-Minimum of 2 years of service-related experience
-Knowledge of principles and processes for providing customer and personal services
-Strong Technical Aptitude
-Automatic Call Distributor (ACD) system experience a plus but we’ll train the right candidate
-SAP experience a plus

DIRECT HIRE - NO AGENCIES PLEASE

One of the world's premier watchmakers, Movado Group, Inc. designs, manufactures and distributes watches from ten of the most recognized and respected names in time: Movado, Concord, Ebel and ESQ by Movado along with our Coach, HUGO BOSS, Juicy Couture, Lacoste, Scuderia Ferrari and Tommy Hilfiger licensed watch brands.

Now is the perfect time to explore watch industry career opportunities with us. Our employees enjoy a competitive compensation and benefit package. Our people are the corner stone of our business - we invite you to grow your career with us.

Movado Group, Inc is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

 

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